Communicates and demonstrates Yes I Can service to other employees. Gives personal attention, takes personal responsibility and uses teamwork when providing guest services. Listens, apologises with empathy, finds a solution and follows through when resolving guest problems. Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% guest Satisfaction Guarantee. Performs other duties as required to provide Yes I Can genuine hospitality.