Required Software installation & Trouble shooting,Hardware Installation,Network Engineering
Tech Support Job Description • Good communication skills. • Managing multiple cases at one time. • Provide Technical support end to end. • Installing and configuring hardware and software. • Understand the issues instantly and resolve at once. • Identifying hardware and software solutions. • Troubleshooting technical issues. • Diagnosing and repairing faults. • Resolving network issues. • Speaking to customers/client to quickly get to the root of their problem. • Providing timely and accurate customer feedback. • Having conversations with customers through a series of actions to resolve a problem. • Following up with clients to ensure the problem is resolved. • Replacing or repairing the necessary parts. • Supporting the roll-out of new applications. • Providing support in the form of procedural documentation. • Testing and evaluating new technologies. • Conducting electrical safety checks on equipments. • Maintaining inventory of the equipments. • Get feedback from the clients on the
